PageDesk · Customer information
PageDesk support & frequently asked questions
PageDesk support FAQ, October 26, 2026 How do I scroll into the next page? Choose Continuous in the reader's mode selector. This is the default for new profiles. A previously saved Single page preference can still be selected. How do I keep the original document? Use Save As to save a separate edited copy. Reopen that copy to check your changes and keep the original as a backup. Why does Find miss words in a scanned PDF? Image-only pages need OCR before text searching. Run local OCR from Tools and check recognized text against the original; OCR can make mistakes. Are my documents uploaded for processing? This release processes documents and OCR locally. A synced folder such as OneDrive can upload files according to that provider's settings. Optional email handoff uses your configured mail application. Does a signature image provide certificate-backed digital signing? No. A placed signature is a visual mark. This release does not include DocuSign or certificate-backed digital signing. Will uninstalling remove my work? The installed MSIX test retained exported PDFs outside the application profile. Uninstalling can remove the app's private settings, saved notes and signature gallery. Back up information you need before uninstalling. Updates retained the profile in the tested upgrade. Does Word export reproduce the PDF exactly? No. Layout and conversion results vary with the document. Review output before using or sharing it. What should I send when reporting a problem? Email s.villasenor@pathworksolutions.com with your PageDesk version, Windows version, steps to reproduce, and the exact error. Use sanitized samples. Do not send passwords, signature images or confidential client documents. Are physical printing and scanning verified? Office tests passed physical printing, feeder and duplex scanning, cancellation and recovery using a Konica Minolta TWAIN device. Compatibility depends on your device and driver; this does not guarantee support for every device. How do marketplace refunds work? Use the marketplace's refund process and rules. Support can help identify the order or problem, but cannot promise a marketplace refund approval. No guaranteed support response time is offered at launch. Why is scanning waiting, or why did it stop? After 30 seconds without reported scanner activity, PageDesk shows connection and paper checks. After three minutes without driver output or output-file growth, acquisition stops. Check the device and retry; existing document pages are retained. A driver that stays silent during a long scan can trigger this timeout. Reduce the batch size or contact support with the device/driver name. Why is part of a two-page spread offscreen? At 100% the spread can be wider than your window. Reduce zoom or use the horizontal scrollbar to inspect the other page.